Swerve Industries LLC (doing business as “Swerve Repair”) (“Swerve Repair,” “we,” “us,” or “our”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and retain personal data when you use our mobile application (the “App”) and website (collectively, the “Services”).
This Privacy Policy is intended to comply with applicable privacy laws, including the Colorado Privacy Act (“CPA”).
1. Personal Data We Collect
We collect personal data you provide directly, personal data collected automatically, and certain data received from third parties.
- Account Identifiers: Name, email address, phone number, and login credentials, used to create and manage your account and authenticate access.
- Profile Information: Profile photo, location, and biographical information, used to personalize your account and display user information within the Services.
- Payment Information: Billing address and payment card information, used to process payments and refunds through third-party payment processors.
- Vehicle Information: License plate number, vehicle make, model, VIN, trim/style, color, and estimated mileage, used to identify vehicles, generate repair history, facilitate diagnostics, obtain repair estimates, and coordinate services with repair providers.
- Communications: Information you provide when contacting us, used to respond to inquiries, provide customer support, and document service interactions.
- Usage Data: Pages viewed, features used, access times, referring URLs, and IP address, used to monitor performance, detect fraud or abuse, and improve functionality.
- Device Data: Device type, operating system, unique device identifiers, and network information, used for troubleshooting, security, and optimization.
- Geolocation Data (Sensitive Data): We collect precise geolocation data only if you affirmatively opt in through your device or application settings. We do not collect precise geolocation data by default. Geolocation data is used solely to match users with nearby repair providers, estimate service availability, and improve location-based functionality. You may revoke consent at any time through your device settings or within the App, and we will cease further collection.
- Personal Data from Third Parties: If you choose to connect third-party services (such as social media accounts), we may receive identifiers and profile information from those services to facilitate account creation or login.
2. Purposes for Processing Personal Data
We process personal data for the following specific purposes:
- To create, manage, and secure user accounts;
- To identify vehicles and generate repair histories based on VIN and vehicle data;
- To connect users with repair vendors and facilitate repair services;
- To process payments, refunds, and transaction records;
- To communicate repair status updates, service notifications, and account-related messages;
- To provide customer support and respond to inquiries;
- To improve and optimize the Services through analytics and usage analysis;
- To detect fraud, misuse, or security incidents;
- To comply with legal obligations and enforce our agreements.
3. Sharing of Personal Data
We disclose personal data only as necessary for the purposes described above. We do not sell personal data as defined by the Colorado Privacy Act.
- Payment Data: Shared with payment processors to process transactions and refunds.
- Vehicle Data: Shared with repair vendors and service providers to generate estimates, perform repairs, and document service history.
- Account Identifiers & Communications: Shared with customer support and cloud hosting providers to operate the Services.
- Usage and Device Data: Shared with analytics and security providers to monitor performance, improve functionality, and detect fraud.
- Legal or Compliance Data: Shared with regulators, courts, or law enforcement when required by law.
4. Targeted Advertising and Opt-Out Rights
We may use limited usage or device data to deliver advertising or promotional content. Colorado residents have the right to opt out of targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects.
We honor universal opt-out signals, such as browser-based or device-level signals, that indicate a consumer’s intent to opt out of targeted advertising or the sale of personal data, in accordance with Colorado law.
5. Data Retention
We delete or de-identify personal data when it is no longer required for the purposes below.
- Account Data: Retained while the account remains active and for up to five (5) years after account closure, unless a longer retention period is required by law.
- Vehicle and Repair Records: Retained for seven (7) years to comply with legal, warranty, and dispute-resolution obligations.
- Payment Records: Retained as required under financial and tax laws.
- Usage and Device Data: Retained for up to 24 months for analytics and security purposes.
6. Your Colorado Privacy Rights
Colorado residents have the right to confirm whether we process their personal data and access that data; correct inaccuracies; delete personal data; obtain a portable copy; and opt out of targeted advertising, sale of personal data, or qualifying profiling.
You may submit a request by email at support@swerve.repair or by mail to: Swerve Industries LLC, Attn: Privacy Requests, 8625 S Yukon Street, Littleton, Colorado 80128.
We will respond to verified requests within 45 days, with one permitted 45-day extension if reasonably necessary, with notice.
If we deny your request, you may appeal by emailing support@swerve.repair with “Privacy Appeal” in the subject line. We will respond to appeals within 45 days. If the appeal is denied, you may submit a complaint to the Colorado Attorney General at https://coag.gov/file-complaint/.
7. Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal data from children.
8. Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal data. No method of transmission or storage is completely secure.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be reflected by the “Last Revised” date and, where appropriate, additional notice.
10. Contact Information
If you have questions about this Privacy Policy or our privacy practices, contact us at: Swerve Industries LLC (DBA Swerve Repair), Littleton, Colorado 80128. Email: support@swerve.repair.