Do I Need to Be Present for Pickup and Delivery?
In most cases, yes. However, alternative arrangements may be available depending on your location and circumstances.
Please discuss any special requirements with your driver or contact Support before your scheduled service. Support
How Long Do I Have to Cancel My Booking?
Customers may cancel their booking free of charge up to 24 hours before the scheduled pickup time.
Cancellations made within 24 hours of the scheduled pickup may be subject to a $25 cancellation fee.
How Do I Contact Support?
Our Support team is available to assist with booking questions, service updates, billing inquiries, and general assistance.
Support can be reached through the Swerve app or by using the email address below Support
What Are Swerve Service Fees?
Swerve charges a service fee in addition to the repair listed pricing.
This fee helps cover:
Driver compensation
Insurance coverage
Licensing and compliance costs
Platform operations and support team
All fees are displayed before your booking is confirmed. No hidden Fees or Costs.
What Types of Vehicles Can Use Swerve?
Swerve currently supports most passenger vehicles, including cars, SUVs, crossovers, and light-duty trucks.
If you have a specialty vehicle, oversized vehicle, or unique transportation needs, please contact Support before booking to confirm eligibility.
How Does the Driver Receive My Keys?
Once your booking is confirmed, you'll be connected directly with your driver through the Swerve app.
The app allows you to:
Track your driver's location in real time
View estimated arrival times
Communicate directly with your driver
For the smoothest pickup experience, please include any relevant details such as gate codes, parking instructions, landmarks, or special access requirements in the "Additional Notes" section of your booking.
Is My Vehicle Secure While Being Transported?
Yes. Vehicle security is a top priority. All drivers are screened, insured, and trained to follow established procedures for vehicle pickup, transportation, and delivery.
Do Swerve Drivers Have Clean Driving Records?
Yes. All Swerve drivers undergo a screening process and must maintain a clean Motor Vehicle Record (MVR) in accordance with Colorado regulations and Swerve's safety standards.
Drivers with recent serious violations, license suspensions, or other disqualifying driving history are not eligible to provide services through the platform.
What If I Need to Reschedule My Pickup?
If your plans change, you can reschedule your pick up through the Swerve app (scroll up when in booking) or by contacting Support.
Rescheduling requests are subject to driver availability and should be made as far in advance as possible.
Can Repair Shops Recommend Additional Services?
Yes. If a repair shop identifies additional maintenance or repairs that may be needed, they can submit a recommendation and quote through the platform.
You will receive a notification and have 10 minutes to approve or decline the additional work. No additional services will be performed without your authorization.
How Will I Know When My Vehicle Arrives at the Shop?
You'll receive updates through the Swerve app throughout the transportation process. Once your vehicle has been successfully delivered to the repair facility, you'll receive confirmation and can continue to track the status of your service.
Are Swerve Drivers Insured?
Yes. Every Swerve driver is fully insured and vetted before providing transportation services. Drivers are covered by applicable insurance policies, including liability coverage, to help protect customers and their vehicles throughout the service process.
If you have questions regarding coverage details, please contact Swerve Repair Support.