Question 1

Do I need to be present for pickup and delivery?

Accepted Answer

In most cases, yes. However, alternative arrangements may be available depending on your location and circumstances. Please discuss any special requirements with your driver or contact support@swerve.repair before your scheduled service.

Question 2

How long do I have to cancel my booking?

Accepted Answer

Customers may cancel their booking free of charge more than 24 hours before the scheduled pickup time. Cancellations made less than 24 hours before the scheduled pickup will incur a $25 cancellation fee.

Question 3

How do I contact Support?

Accepted Answer

Our Support team is available 7 a.m. to 7 p.m., seven days a week, to assist with booking questions, service updates, billing inquiries, and general assistance. Support can be reached through the Swerve app or at support@swerve.repair.

Question 4

What are Swerve service fees?

Accepted Answer

Swerve charges a service fee in addition to the listed repair pricing. This fee helps cover driver compensation, insurance coverage, licensing and compliance costs, platform operations, and the support team. All fees are displayed before your booking is confirmed. No hidden fees or costs.

Question 5

What types of vehicles can use Swerve?

Accepted Answer

Swerve currently supports most passenger vehicles, including cars, SUVs, crossovers, and light-duty trucks. If you have a specialty vehicle, oversized vehicle, or unique transportation needs, please contact Support before booking to confirm eligibility.

Question 6

How does the driver receive my keys?

Accepted Answer

Once your booking is confirmed, you'll be connected directly with your driver through the Swerve app. The app lets you track your driver's location in real time, view estimated arrival times, and communicate directly. For the smoothest pickup, include gate codes, parking instructions, landmarks, or special access requirements in the Additional Notes section of your booking.

Question 7

Is my vehicle secure while being transported?

Accepted Answer

All drivers complete a Motor Vehicle Record screening and must verify automobile insurance before providing transportation services. Swerve Repair also maintains general liability insurance. Customers remain responsible for maintaining adequate insurance on their vehicle, and Swerve does not provide insurance for repairs or damage while the vehicle is at the auto shop.

Question 8

Do Swerve drivers have clean driving records?

Accepted Answer

All Swerve drivers undergo a screening process and must maintain a clean Motor Vehicle Record (MVR) in accordance with Colorado regulations and Swerve's safety standards. Drivers with recent serious violations, license suspensions, or other disqualifying driving history are not eligible to provide services through the platform.

Question 9

What if I need to reschedule my pickup?

Accepted Answer

If your plans change, you can reschedule your pickup through the Swerve app (scroll up when in booking) or by contacting Support. Rescheduling requests are subject to driver availability and should be made as far in advance as possible.

Question 10

Can repair shops recommend additional services?

Accepted Answer

Yes. If a repair shop identifies additional maintenance or repairs that may be needed, they can submit a recommendation and quote through the platform. You will receive a notification and have 10 minutes to approve or decline the additional work. No additional services will be performed without your authorization.

Question 11

How will I know when my vehicle arrives at the shop?

Accepted Answer

You'll receive updates through the Swerve app throughout the transportation process. Once your vehicle has been successfully delivered to the repair facility, you'll receive confirmation and can continue to track the status of your service.

Question 12

Are Swerve drivers insured?

Accepted Answer

Every Swerve driver must maintain automobile liability insurance, which may be primary for claims arising from vehicle operation. Swerve Repair maintains general liability insurance. Customers remain responsible for maintaining adequate insurance on their vehicles, and Swerve does not provide insurance for repairs or damage while a vehicle is in the auto shop's possession. For coverage details, contact support@swerve.repair.

Frequently asked questions.