FAQ

  • Are Swerve Drivers Insured?

    Yes- all Swerve drivers are fully insured. We prioritize safety and compliance, so every driver operating under our service is covered by appropriate insurance policies, including liability and vehicle coverage. If you’d like details about the specific types of coverage or how it applies to your service, please reach out to Swerve Repair Support.

  • Do drivers have a clean MVR record in Colorado?

    Yes, all Swerve drivers undergo thorough screening and are required to maintain a clean Motor Vehicle Record (MVR) in accordance with Colorado state regulations. This means they have no recent traffic violations, accidents, or license suspensions. We take safety and compliance seriously, and regularly review MVRs to ensure our drivers meet the highest standards.

  • How Long do I have to Cancel a Swerve before a fee?

    Customers have until 24 Hours before the Scheduled pickup to Cancel, if Customer wants to cancel after this window, they may encounter a $25 fee

  • How will drivers get my keys?

    Drivers communicate directly through the Swerve app, making coordination simple and seamless. Once your ride is booked, you’ll be able to:

    📍 Track your driver’s location in real time

    ⏱️ View estimated arrival times

    📞 Receive a call from your driver if needed

    To ensure a smooth pickup, please include any helpful details—such as landmarks, gate codes, or specific instructions—in the “Additional Notes” section when booking. This helps your driver locate you quickly and without delay.

  • Are Auto shops able to upsell services?

    Shops will make recommendations and send Quotes for costs, if they see other services that need to be performed. Customers will have 10 minutes to accept or reject the services.

  • Swerve Service Fees

    Swerve Repair charges a fee on top of shops menu costs to cover Licenses, Insurance, Driver payments.